Customer Service Policy

COCOSUBA values the valuable feedback received from our customers and shares it across the company to continuously improve our services and quality. We are committed to responding sincerely to customer concerns and complaints, accurately understanding the issues, sharing them within the company, conducting thorough root cause analysis, and implementing preventive measures to avoid recurrence.

At the same time, we take firm action against unreasonable demands that go beyond legitimate complaints or any behavior that threatens the safety of other customers or employees. The safety and well-being of both our customers and employees are our top priorities.

In order to ensure safety and security, we may refuse service or cancel existing agreements if any of the following behaviors or circumstances are identified:

• If the customer is found to be associated with organized crime groups, gang members, affiliates of such groups, businesses connected to organized crime, corporate racketeers, extremist organizations, or any other equivalent antisocial forces.
• If the customer engages in violent acts, threats, extortion, coercion, or makes unreasonable demands against our company or employees.
• If the customer has a history of similar behavior and is deemed likely to repeat such actions.
• If the customer provides false information.
• If the customer engages in actions that significantly disturb or inconvenience other customers.
• If the customer violates laws or public order and morals.
• If the customer spreads false rumors, uses deceptive means or force to damage our company’s reputation, or interferes with our operations.
• If we determine that the customer is likely to engage in any of the above actions.

COCOSUBA strictly opposes any connection with antisocial forces that threaten public order and safety. We work in cooperation with external expert organizations to implement systematic measures and ensure the continued provision of a safe and reliable service.